We at Ash Technologies (collectively, “we” and “us”) know you care about how your personal data is used and shared, and we take your privacy seriously.
Please read the following to learn more about how we collect, store, use and disclose your personal data*.
*Personal data is data relating to a living individual who can be identified, or is identifiable, using this data or if this data is used in conjunction with other data that is in Ash Technologies’s possession, or could come into its possession.
- When you use the website: We may collect any personal data that you choose to send to us or provide to us, for example, on our “Contact Us” (or similar) online form. If you contact us through the website, we will keep a record of your correspondence.
- When you engage with Ash Technologies: We receive and store personal data that you provide directly to us. The types of personal data we may collect directly from you include: name, business email address, business postal address, business phone number, job title, transactional information (including invoices due / paid), as well as any other contact or other information you choose to provide us in connection with our businesses.
- When you use our website: We collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our website.
- To administer our website, our events and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
- To improve our website to ensure that content is presented in the most effective manner for you and for your computer;
- As part of our efforts to keep our website safe and secure. The legal basis for this processing is legitimate business interest.
- If you submit your personal data on the site (e.g. using the contact form; subscribing to our mailing lists): We use your personal data for purposes made clear to you at the time you submit your information. The legal basis for processing this data is consent.
- Provide, operate and maintain the services;
- Process and complete transactions, and send related information, including transaction confirmations and invoices;
- Manage our customers’ use of the services, respond to enquiries and comments and provide customer service and support;
- Send customers technical alerts, updates, security notifications, and administrative communications;
- Investigate and prevent fraudulent activities, unauthorized access to the services, and other illegal activities; and for any other purposes about which we notify customers and users.
- The legal basis for this processing will range from contract (performance, establishment, or legal defence of a contract between us and you), consent, and legitimate business interest.
- Where you have provided explicit consent, we may also use the information you send to us via the website and/or services, to communicate with you via email and, possibly, other means, regarding products, services, offers, promotions and events we think may be of interest to you or to send you our newsletter. You will always be able to opt-out of such communications at any time using a one-click UNSUBSCRIBE option within every marketing email.
- We may share and disclose information (including Personal Data) about our site visitors or customers in the following limited circumstances:
- Vendors, consultants and other service providers: We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include (for example) our payment processing providers, website analytics companies (e.g., Google Analytics), email platform (e.g. Microsoft Exchange), email service providers (e.g., MailChimp) and others. If you are seeking contact with a distributor in your local area, your request and contact information will be passed onto your local distributor. Appropriate contracts are in place to ensure data is only disclosed to these 3rd parties in compliance with current data protection law.
- Unless we tell you differently and you consent, our 3rd parties do not have any right to use the personal data we share with them beyond what is necessary to assist us.
- We reserve the right to access, read, preserve, and disclose any information as necessary to comply with law or court order; enforce or apply our agreements with you and other agreements; or protect the rights, property, or safety of Ash Technologies, our employees, our customers, or others.
- Disclosures for National Security or Law Enforcement: Under certain circumstances, we may be required to disclose your personal data in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
- We use regular Malware Scanning on our site to confirm it is safe to use.
- We use a range of security tools to monitor activity on the site and identify unusual activity.
- Your personal information is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
- In addition, all information you supply through the website is encrypted via Secure Socket Layer (SSL) technology between your browser and the site.
- All devices (including backup devices) use disk encryption so data is secure at rest.
- Devices automatically lock after a short period of inactivity to reduce the risk of unauthorised access.
- Devices are ‘patched’ (updated with the latest security updates) on a regular basis.
- Right to access
- You may request a copy of all personal data held by Ash Technologies about you.
- You have the right to ask Ash Technologies to correct any inaccuracies in the personal data held about you.
- You have the right to ask that we erase any personal data we are processing about you. Please note that we may still be allowed to retain and use your information. For example, as necessary to comply with our legal obligations, accounting purposes, resolve disputes, enforce our agreements, and defend or establish a legal claim.
- In certain circumstances, you have the right to request that we restrict the processing of your personal data.
- In certain circumstances, you have the right to object to our processing of your personal data.
- You have the right not to be subjected to automated decision making where the decision has legal or significant effects.
- Where we are processing your personal data on the basis of your consent, you have the right to withdraw your consent at any time. For example, if we are sending you marketing emails, you can withdraw your consent immediately by clicking the UNSUBSCRIBE link in the footer of the email.
- Please contact us at email@example.com and provide us with as much information as possible to enable us to complete your request.
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
- Your display preferences, such as contrast colour settings or font size
- Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.